Returns & Refunds

We want every piece to earn its place in your home. If it does not, you can send it back. This page explains our 30-day returns promise, your legal right to cancel, how refunds work and what to do if something is faulty.

Our 30-day returns promise

• You can return any item within 30 days of the day you receive it, for any reason.
• Items must be unused, unwashed and in their original condition, with any labels and packaging you still have.
• Sets (for example a set of 2 or 3) are returned as a complete set.
• Return postage is paid by you, unless the item is faulty or not what you ordered. We recommend a tracked service, as we cannot refund a parcel that does not reach us.

This promise is in addition to your statutory rights described below; it does not reduce them.

How to return an item

1. Email support@yarnvik.shop with your order number and the items you are returning. You can also use the withdrawal form at the end of this page.
2. We reply within one business day with the return address and instructions. Please do not send parcels to our registered office; it is not a returns address.
3. Pack the items securely and send them within 14 days of telling us.

Refunds

• We refund within 14 days of receiving the returned items (or of receiving proof that you have sent them back, if earlier).
• Refunds are made to the original payment method, in the currency you paid in. We do not charge any fee for refunds.
• If you cancel a whole order within the 14-day statutory cancellation period, we also refund the standard delivery cost you paid. For returns after that period (days 15–30), the original delivery cost is not refunded.
• If an item comes back used, washed or damaged, we may reduce the refund to reflect the loss in value. You are allowed to handle an item as you would in a shop to check it.
• Your bank or card provider may take a few extra days to show the refund on your statement.

Cancelling before dispatch

If your order has not yet been dispatched, email us and we will cancel it and refund you in full, including delivery.

Faulty, damaged or wrong items

If an item is faulty, damaged in transit or not what you ordered, email us within 30 days of delivery with your order number and a photo. We will arrange a free return and send a replacement or refund you in full, including delivery. After 30 days, you still have your legal rights: in the UK under the Consumer Rights Act 2015, and in the EU under the legal guarantee of conformity, which lasts at least two years from delivery.

Your statutory right of withdrawal (UK and EU customers)

If you are a consumer, you have the right to cancel this contract within 14 days without giving any reason. The cancellation period expires 14 days after the day on which you, or a third party other than the carrier indicated by you, take physical possession of the goods. If you ordered several items that are delivered separately, the period expires 14 days after you receive the last item.

To exercise the right to cancel, you must inform us (MINERVA FABRICS LIMITED, trading as YARNVIK, Minerva Craft Centre, Atlas Road, Darwen, Lancashire, BB3 3BY, United Kingdom; email: support@yarnvik.shop; phone: +44 7445 823740) of your decision to cancel this contract by a clear statement, for example an email. You may use the model withdrawal form below, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication before the cancellation period has expired.

Effects of withdrawal

If you cancel this contract, we will reimburse all payments received from you, including the costs of delivery (except supplementary costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than 14 days from the day on which we are informed of your decision to cancel. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract. You can copy it into an email to support@yarnvik.shop.

To: MINERVA FABRICS LIMITED, trading as YARNVIK, Minerva Craft Centre, Atlas Road, Darwen, Lancashire, BB3 3BY, United Kingdom, support@yarnvik.shop

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):

Ordered on (*) / received on (*):

Order number:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is sent on paper):

Date:

(*) Delete as appropriate.