Customer information
Shipping
Last updated: 27 September 2026
Everything on this page applies to orders placed on yarnvik.shop. The delivery cost for your order is always shown at checkout, before you pay, in the currency you have chosen.
Where we deliver
We currently deliver to the following countries:
- United Kingdom
- European Union: Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, the Netherlands, Portugal, Spain and Sweden
- Switzerland and Norway
- United States and Canada
If your country is not listed, checkout will not accept the address. Email support@yarnvik.shop and we will tell you whether we can help.
Rates and delivery times
We charge one flat rate per order for each delivery zone, whatever the number of items. Prices below are in US dollars; if you shop in another currency, the equivalent rate is shown at checkout.
| Delivery zone | Standard delivery | Delivery time after dispatch |
|---|---|---|
| United Kingdom | USD 7.50 | 2–4 business days |
| European Union | USD 12.00 | 4–8 business days |
| Switzerland & Norway | USD 16.00 | 5–10 business days |
| United States & Canada | USD 14.00 | 5–10 business days |
Delivery times are estimates given by our carriers and are not guaranteed. They can be longer around public holidays or during severe weather.
Dispatch
We prepare and dispatch orders within 2–4 business days of payment (Monday to Friday, excluding UK public holidays). You receive an email when your order leaves us. Where the carrier provides tracking, the email includes the tracking link.
If an item is delayed for any reason, we email you before the dispatch window ends and you can choose to wait or cancel for a full refund.
Customs, duties and taxes
Our prices and delivery rates do not include import duties or import taxes. If a parcel crosses a customs border on its way to you, the carrier or customs authority in your country may charge import VAT, duties or a handling fee on delivery. These charges are set by your country, not by us, and are payable by the recipient. If you would like to know before ordering whether this is likely for your address, email us.
Lost, late or damaged parcels
If your parcel has not arrived 10 business days after the latest estimated delivery date, or it arrives damaged, email support@yarnvik.shop with your order number (and photos, if it is damaged). We will trace the parcel with the carrier and, if it is lost or damaged in transit, send a replacement or give you a full refund, including delivery.
Checking your address
Please check your delivery address at checkout. If you notice a mistake, email us straight away; we can change the address as long as the order has not been dispatched.